General terms and conditions of sale

> Download the General Sales Conditions (PDF)

WARNINGS:

1. Any person using the Jardins du Marais site for reservation purposes must be at least 18 years of age and have the capacity to enter into contracts in accordance with the law.

2. The Customer may reserve, on the site, on an individual basis and for his/her personal needs, a maximum number of nine (9) rooms per reservation.

For all reservations for business groups, meetings, seminars or other, please go to the Meetings & Events section of the Jardins du Marais website.

For any reservation identified on the site as having more than nine rooms, the Hotel reserves the right to modify the price and the general terms and conditions of sale.

3. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Client will result in the cancellation of the reservation at the Client's expense, without prejudice to any civil or criminal action against the latter.

ARTICLE 1: PURPOSE

The present general terms and conditions of sale define the rights and obligations of the parties within the framework of the remote reservation of services offered by Les Jardins du Marais. They apply to all reservations made by Internet via the site of Les Jardins du Marais.

ARTICLE 2: GENERAL PROVISIONS

The present general conditions of sale apply for the entire duration of the services put online by Les Jardins du Marais on the site.

Les Jardins du Marais reserves the right to supplement or modify the present general terms and conditions of sale at any time by publishing a new version on their website which will apply automatically as soon as it is put online.

The applicable general terms and conditions of sale are those in force at the date of booking.

ARTICLE 3: CONCLUSION OF THE ONLINE CONTRACT

3.1 Choice of services by the Customer :

The Client chooses the services presented under his sole responsibility, without that of Les Jardins du Marais. He ensures the nature, the destination and the terms of reservation.

The Client acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs in order to make his reservation with full knowledge of the facts.

3.2. Booking process :

1. The Customer makes his reservation by means of the dematerialised order form accessible on the site.

2. The Client attests to the truthfulness and accuracy of the information transmitted.

3. The Customer must follow a series of steps to make a reservation, including :

Ø Search for dates of stay, room category and rate ;

Ø Possible selection of one or more additional services such as breakfast (except when the service is included in the rate mentioned in the previous point);

Ø Verification of the details of the reservation, its total cost, the applicable terms and conditions of sale (general and particular) ;

Ø Filling in the Customer's details;

Ø Entering credit card data in the event of a guarantee or prepayment request ;

Ø Consultation and acceptance of the general terms and conditions of sale and the special terms and conditions of sale of the reserved fare before validation of the reservation ;

Ø Validation of the reservation.

3.3. Acknowledgement of receipt of the reservation :

An acknowledgement of receipt email is sent to the Customer. It summarises the contract offer, the reserved services, the prices, the total amount of the order, the terms and conditions of sale relating to the selected tariff, accepted by the Customer, and the date of the reservation made.

3.4. Formation of the reservation :

The reservation is deemed to have been made upon confirmation of the reservation or upon online prepayment by credit card.

ARTICLE 4: PRICES

1. The prices relating to the reservation of the services are indicated on the site and confirmed at the time of the reservation.

2. The prices indicated are per room for the number of person(s) and the date selected.

3. 3. Prices are confirmed to the Customer in the Hotel's commercial currency, including VAT, and are only valid for the period indicated on the website.

4. If the Hotel is debited in a currency other than the currency confirmed on the reservation, the exchange charges are to be paid by the Customer.

5. All reservations are payable in the local currency of the Hotel, unless otherwise specified on site.

6. Unless otherwise mentioned on the site, additional services (breakfast, access to the Spa...) are not included in the price and are displayed separately.

7. The tourist tax, shown on the rates page, is to be paid directly at the hotel.

8. The prices take into account the VAT applicable on the day of the order. Any change in the applicable VAT rate will automatically be reflected in the prices indicated on the date of the invoice.

9. Likewise, any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of the invoice.

10. Conversion into foreign currency is given for information purposes only and is not contractual. Only the currency confirmed at the time of booking is guaranteed (if this currency is different from the one used at the Hotel, any exchange costs will be charged to the Customer).

11. If a rate implies that payment is made at the Hotel at the time of arrival or departure of your stay and the Customer's currency is not the same as that of the Hotel, the rate debited by the Hotel may be different from the one communicated at the time of booking, taking into account the possible change in exchange rates between the date of booking and the dates of stay at the Hotel.

ARTICLE 5: PAYMENT :

1. The Customer communicates his bank details as a guarantee of the reservation, except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club...) by indicating directly, in the area provided for this purpose (input secured by SSL encryption), the card number, its validity date (the bank card must be valid at the time of the stay) and the visual cryptogram. He/she must come to the Hotel with the credit card that enabled him/her to guarantee the reservation or to make the prepayment.

The Hotel may ask for identification to prevent credit card fraud.

2. Payment is debited at the Hotel during your stay, except in the case of special conditions or rates where payment is debited at the time of booking (online prepayment on some rates). This prepayment is referred to as a deposit. In the case of a rate that is not prepaid online, the Hotel will ask the Customer, upon arrival, for a deposit or authorisation to debit the credit card, in order to guarantee payment of the sums corresponding to the services consumed on site.

3. In the event of no show (reservation not cancelled - Customer not present) of a reservation guaranteed by credit card, the Hotel will debit the Customer, as a lump sum compensation, the amount of the first night on the credit card that was given as a guarantee of the reservation and any additional nights of the reservation will be cancelled without charge unless otherwise indicated in the conditions of sale of the reserved rate. By making a reservation, the Customer expressly authorises the Hotel to proceed with the payment of the fixed compensation.

4. At the time of prepayment, the amount that is debited at the time of booking includes: the price of accommodation, taxes linked to the accommodation, the price of food if breakfast is chosen, taxes linked to food and any other additional services selected by the Client.

5. In the case of a fare subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking.

ARTICLE 6: CANCELLATION OR MODIFICATION BY THE CUSTOMER'S FAULT

1. In accordance with Article L 121-21, 12° of the French Consumer Code, the Customer does not have the right of withdrawal provided for in Article L 121-21 of the French Consumer Code.

2. The conditions of sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation.

3. Reservations with prepayment will not be subject to any modification and/or cancellation. No refunds will be made for advance payments made as deposits. In this case, it is mentioned in the conditions of sale of the tariff.

4. When the conditions of sale of the reserved fare allow it, the cancellation or modification of the reservation can be made directly with the Hotel, whose telephone details are specified on the confirmation of the reservation sent by e-mail.

5. In case of interruption of the stay, the entire agreed price will be collected. In case of reservation with prepayment, no refund will be granted.

6. Unless expressly stated otherwise, the Client must leave the room before 12.00 noon on the day of the end of the reservation. Failure to do so will result in an additional night's stay being charged.

7. All reservations are nominative and can in no case be transferred to a third party, either free of charge or for a consideration.

ARTICLE 7: DELOGEMENT :

In the event of an exceptional event or the impossibility of making the reserved room available to the Customer or in the event of force majeure, the Hotel reserves the right to arrange for the Customer to be accommodated in a hotel of an equivalent category for services of the same nature and subject to having informed the Customer in advance. Any additional cost of the room, transport between the two hotels and a telephone call shall remain the responsibility of the hotel initially booked.

ARTICLE 8: STAY AT THE HOTEL :

1. In application of the regulations in force in France, the Customer will be asked to fill out a police form upon arrival at the Hotel. To do so, the Customer will be asked to show proof of identity in order to check whether or not he/she must complete the policy form.

2. The Customer must comply with the Hotel's Internal Regulations available at the Hotel Reception. In the event of non-compliance with these Regulations, the Hotel shall be obliged to invite the Customer to leave the Hotel without any compensation and/or without any refund if a payment has already been made. If no payment has yet been made, the Customer must pay the full price of the stay (nights consumed plus nights booked but not yet consumed) before leaving the establishment.

3. Les Jardins du Marais offers free WIFI access. The Client undertakes not to use his computer resources for the purpose of reproduction, representation, making available or communication to the public of any goods protected by copyright or a related right without the authorisation of the holders of these rights or in violation of their rights.

ARTICLE 9: COMPLAINTS

Complaints relating to the non-performance or improper performance of hotel services must be brought to the attention of Les Jardins du Marais in writing within eight days of the date of departure from the Hotel directly to the Hotel, on pain of foreclosure.

For any claim related to a hotel reservation, the Customer Service is at your disposal. Go to the "Contact us" section.

You can also write to us: Les Jardins du Marais, 74 rue Amelot 75011 Paris, France.

ARTICLE 10: FORCE MAJEURE

Force majeure is understood to mean any event outside the parties that is both unforeseeable and insurmountable and that prevents either the Client or the hotel-keeper from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous events those usually recognized by the jurisprudence of the French Courts and Tribunals.

Each party shall not be liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their mutual obligations and that each party shall bear the costs arising therefrom.

ARTICLE 11: RESPECT FOR PRIVACY

1. The Customer is informed on each of the forms for the collection of personal data, of the obligatory or optional nature of the answers by the presence of an asterisk.

2. Without information identified as mandatory, Les Jardins du Marais may not be able to register a reservation and manage its claims.

3. The information processed is intended for Jardins du Marais and their partners (in particular the online payment service provider).

4. Within the framework of pre-contractual measures for the purpose of booking or executing the hotel reservation contract, the Hotel and its partners may, each for its own part, be recipients of identity data, personal and professional life data, economic and financial information for the purposes of hotel reservations and complaints management in particular.

5. The Client authorizes Les Jardins du Marais to communicate his/her personal data to third parties on the condition that such communication is compatible with the performance of the operations incumbent upon Les Jardins du Marais under the present general conditions.

6. In particular, when paying online, the Customer's bank details must be transmitted by the payment service provider to the Hotel's bank for the execution of the hotel reservation contract. However, the Customer consents to this transfer being necessary for the execution of his/her reservation. The payment service provider, in its capacity as a professional, has undertaken vis-à-vis Les Jardins du Marais to take all security and data confidentiality measures for the said data transfers.

7. The Client has the right to oppose, free of charge, the use of his personal data for canvassing purposes, in particular for commercial purposes. In accordance with the French Data Protection Act of 6 January 1978, he also has the right to oppose, for legitimate reasons, a right to question, access and rectify data concerning him by writing to reservations@homeplazza.com. Les Jardins du Marais are in particular likely to send by e-mail to their Clients their "newsletter" (information letter), promotional offers, a satisfaction questionnaire following their hotel stay, by making available to the Client an unsubscription link at the bottom of each commercial prospecting e-mail.

ARTICLE 12: EVIDENTIARY AGREEMENT

1. The entry of the required banking information, as well as the acceptance of these general terms and conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

2. The computerized registers kept in the Jardins du Marais' computer systems are kept under reasonable security conditions and are considered proof of communications, orders and payments between the parties.

3. The Customer is informed that his/her IP address may be recorded at the time of booking.

ARTICLE 13: ACCOUNT / PASSWORD :

The Customer is responsible for maintaining the confidentiality of its passwords, login data and account information. He will be financially responsible for all uses of the site by himself and/or anyone using his account information.

ARTICLE 14: SETTLEMENT OF DISPUTES

In the event of a dispute between the trader and the consumer, they shall endeavour to find an amicable solution.

If no amicable agreement can be reached, the consumer may refer the matter free of charge to the consumer ombudsman of the trader, namely the Association of European Mediators (AME CONSO), within one year of the written complaint to the trader.

Referral to the Consumer Ombudsman should be made :

• or by completing the form on the AME CONSO website: www.mediationconso-ame.com ;
• or by post to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.

You can also visit the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

‍

The General Terms and Conditions of Sale in French are the only official ones.